TERMS AND CONDITIONS
www.flex.co.id is an Indonesian sports website owned and operated by PT RAD. Any activities and rules directly related to the website will be subject to the full terms and conditions below.
PT RAD is a digital content company. Through the website www.flex.co.id, customers can search for sports venues, make orders for the use of sports venues, and make payments for these reservations online.
The terms and conditions of the website will be subject to changes from time to time. The use of this website will follow those changes accordingly, that are part of the agreement and are bound by the terms in accordance with the existing changes without exception.
Booking a sports venue can be done with the following steps:
- Choose the venue you want to use from the venue list.
- Click ‘Book Now’ with your desired date, time, and duration of venue usage.
- Go to ‘Cart’ and click ‘Proceed To Checkout’ to make the payment.
- Choose your preferred method of payments from options such as Bank transfer, ATM transfer, and Credit Card payment.
- Click the ‘Place Order’ button to make a transaction.
- You will receive an email from us confirming your booking.
We accept several payment methods including:
- Payment by Credit Cards: Visa and Mastercard.
- Payment through ATM Transfer.
- Payment via Alfamart.
- Payment through DOKU wallet.
For credit card payment only, the customer must click submit for the online payment process and enter the data of the credit card holder.
We are not responsible for any misuse of any credit card or payment instrument that is your property and beyond our control.
The currency used and valid for purchase on this website is in Indonesian Rupiah (IDR). (All transactions will be processed in Rupiah).
All transactions will be processed within 1x 24 hours.
Customer is then required to complete payment and if payment transaction has been successfully done, we will send the payment receipt by e-mail to the e-mail address stated in the buyer’s personal data immediately.
Proof of Transaction (Invoice)
- Invoices are proof of legitimate transactions as proof of booking and purchase and as reference of your purchase.
- You are encouraged to keep an invoice of any of your purchases that may be useful for service after purchase. (Save proof of payment if at any time required).
REFUND AND CANCELLATION POLICIES
Once booked and paid, no refund and/or cancellation made through the website can be made.
Flex and venue management/owner will not be held responsible for injury, death, damage, loss, delay, cost, expense, or inconvenience arising during the customers’ presence in the venue. It’s solely the responsibility of the customers who have booked the venue.
We at PT RAD take your privacy very seriously. We believe that electronic privacy is critical to the continued success of the Internet community. We believe that information that are provided only and should be used to help us to provide better service for our users. That’s why we’ve put in place policies to protect your personal information.
Our Policy Summary
Generally, when you visit our website and access your information it will remain as anonymous. We will not disclose your personal information to other companies or individuals without your permission.
Some parts of our website require registration to access them, although usually all that is required is an e-mail address and some basic information about you. There is a section where we will ask for additional information. We do this to better understand your needs, and provide you with a service that we believe may be valuable to you. Some examples of website information we need such as name, email, home address, and personal info. We give you the opportunity to choose not to receive material information from us.
Protecting your privacy
We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, credit card numbers to make a purchase), we will take reasonable steps to protect, such as your card number encryption. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are only used for payment processing and are not stored for marketing purposes. We will not provide your personal information to other companies or individuals without your permission. Your order process will be made sure that it is secured with the Secure Sockets Layer (SSL) protocol where SSL provides every customer with full security and freedom to shop online without any worries about the possibility of stealing credit card information.
This site uses “cookies” to identify user sessions on the Website and thus offers continuity as members move around the premises. Cookies are only used on sites to store non-critical data. Cookies are pieces of information that the site is transferring to your computer’s hard drive for the purpose of storing records.
Cookies allow websites to maintain user information across connections. Cookies are small strings of characters used by many sites to send data to your computer, and in certain circumstances, return information to the website. A simple cookie function is to help users navigate the website with as little obstruction as possible.
We may use outside advertising companies to display ads on our site. These ads may contain cookies, and appear to come from websites, but in reality they come from our partners who serve ads on the Website. Certain websites may place “cookies” on your computer to provide personalized service and/or maintain your identity across multiple pages in a single session.
The site has security measures to protect the loss, misuse and alteration of information within our control. These steps include basic and complex data protection methods, in certain offline storage of information and securitizing our database server.
This site provides an option for people to remove their information from our database to not receive any information in the future or to no longer accept our services.
Feedback and Customer Service
Input from our customers and stakeholders are paramount to the development and improvement of our services for the sports community in Indonesia. If you would like to provide feedback or suggestions, you can contact our customer care at [email protected] or simply fill out our message form on the contact us page.
PT RAD’s official operating hours are from Monday-Friday from 09.00-18.00. Bookings and payments however will be processed around the clock, 24/7 (including during public holidays) through our website.