What is Flex?
Online platform for sports enthusiasts in Jakarta, allowing individuals to browse and book sports venues in Jakarta directly through our website, without the hassle of calling from one venue to another.
How do I check for court availability?
Visit our courts page and select the court that you wish to check, and click on the date you wish to play. Our calendar is up to date and will show you the availability for each venue.
How do I make a booking?
Select the venue you wish to book, select the duration, date and time of your booking. Click “Book Now” and your selection will go to your cart temporarily. Bookings can be made anytime, anywhere, 24/7.
Can I make payment at the court?
All payments are made through our website. We are working with a trusted payment gateway to handle all of our transactions.
What payment options are available?
We currently accept credit card and ATM transfers. Similar to bookings, payments are handled 24/7, including public holidays.
I have made the payment for my booking. How can I access the court?
After payment has been made, we will issue a booking confirmation via email. You can use this email to access the court.
How do I refund or reschedule my bookings?
Requests/bookings made less than 7 days before booking date are not refundable/reschedulable. We would suggest to make such request at least 7 days in advance so that other users would not be at disadvantaged.
Payment code doesn’t work
Please make a payment within 1 hour after you made a booking. If your booking got stuck with an expired payment code, please email us so we can reset that booking for you.
This FAQ sucks. How can I reach you?
You can reach us at firstname.lastname@example.org. We strive to get back to you within 24 hours.